01
Support scope
The plan provides practical guidance across the following areas:
- Secure remote-working review
- Professional account security audit
- Laptop and mobile security guidance
- Data privacy and secure-sharing advice
- Phishing and impersonation support
- Suspicious access and compromise guidance
- Priority support and security summary
02
How support is delivered
Remote advisory and guided assistance help you understand the issue and take safer action.
- Review of suspicious links, messages and online activity
- Guidance for accounts, privacy and security settings
- Step-by-step recommendations for devices and online services
- Recovery planning and actions after suspicious activity
- Ongoing questions and security guidance during the plan term
Service boundary
This is a remote cybersecurity guidance and advisory service. It does not replace emergency services, onsite repair, full digital-forensics investigation or a continuously managed security service.
03
Included with 1- and 3-year plans
Level 1 training
Digital Protection & Cyber Awareness is a beginner-friendly, two-hour, one-to-one live online session.
Course coverage
- Online risks, scams, phishing and social engineering
- Passwords, accounts and digital identity protection
- Device, privacy and personal-data security
- Safe browsing, online shopping and payments
- How to respond when something does not look right
Training materials and access
- Access to the Level 1 course through the Student Dashboard
- Practical security checklists and reference resources
- Personalised action points from the live session
- Booking confirmation and session joining information
- One month of post-training questions and practical advisory
6 MonthsSupport planTraining not included
1 YearSupport + Level 1Two-hour live training included
3 YearsSupport + Level 1Two-hour live training included
